FAQ

SUBSCRIPTION MANAGEMENT

If I sign up for a subscription, will it renew automatically?

Yes, your subscription will renew automatically every 21 to 30 days, depending on the frequency you selected during your initial purchase. If you want to modify, skip, or cancel your subscription, log into your account and make the necessary changes.

How can I cancel or change my order?

Login into your account and simply cancel your order my editing the settings.Make sure you cancel by 23h59 the day before your renewal date to ensure the order does not process.

Will I be charged for canceling my subscription?

No! You can cancel your subscription free of charge. Be sure to cancel before 23h59 on the day before your next renewal date to avoid being charged for your upcoming order.

Can I try a sample of Clementine products?

We don't send out free samples of any of our products at this time. The best way to try our subscription products is to place an order on weareclementine.com and then cancel your subscription after you receive your first shipment.

Can I place a one-time order for tampons, pads, or liners?

While we don't currently have a one-off order option for our period products, many of our customers who want to try our products before committing to a subscription simply cancel their subscription after their first shipment processes. That way, they can try us and then sign up for a new subscription when they need more Clementine products. There's no fee to cancel, and you can easily do it online by logging into your account here.

I ordered too much product for my cycle, how do I change it?

Login into your account and simply change your order my editing the settings.Make sure you make the changes  by 23h59 the day before your renewal date to ensure the order has the new quantities that fit your needs.

I don’t have enough product for my cycle, how can I increase quantities?

Login into your account and simply change your order my editing the settings.Make sure you make the changes  by 23h59 the day before your renewal date to ensure the order has the new quantities that fit your needs.

Can I purchase a subscription as a gift for someone else?

What a wonderful idea! Yes you can, but there are some limitations – we cannot currently include gift cards in our subscriptions and you will need to register the subscription using the recipient’s email address and contact details. Please note that the subscriptions are rolling, which means they continue until they are cancelled.

I forgot to update my address before my order shipped. What do I do?

Don’t worry, we can still get your Clementine products to you. Just email info@weareclementine.com your new address and we'll get you sorted out.

 

SHIPPING: 

When will my products be shipped?

Usually it takes us between 1-2 working days to process your order, after your date of subscription. After assembling your order with much love, will send it through our shipping partners. You'll receive your order between 8-15 working days (we'll try to make it faster!!).

Is shipping free? 

Unfortunately, no, the shipping has a cost of 3.2 €

My order didn’t arrived. What do I do?

Please send us an email with the order number, to info@weareclementine.com and we’ll get back to you!

Shipping partners:

We work with delivery partners that follow principles of sustainability and have green emissions policies, both fundamental in our decision to choose a logistic partner.

 

PRODUCTS:

What are the ingredients in Clementine pads and panty liners?

Clementine ultra thin pads with wings and panty liners are made of corn starch and bamboo fiber, with natural antibacterial and breathability properties. The core is made of wood pulp, more absorbent when compared with a cotton pad.

Our pads are 95% biodegradable. To ensure performance we need to include a polymer layer in the middle. We don’t like it, and we know that this solution is still not perfect but it’s the most biodegradable we could find! In the meantime we'll continue to search with our partners to develop a better and more green alternative.

Our non-applicator tampons are 100% certified organic cotton. Unfortunately, they are wrapped around plastic. So far, it’s the only possible way manufactures have to ensure total hygienization before use (NOTE: we do not sell tampons with plastic applicator even if they are BPA-free, it's still plastic).

What are Clementine pads and pantyliners wrapped in?

Our wrappers are 100% plastic free, they are made of biodegradable and compostable corn starch film.

What ingredients are Clementine tampons made with?

Clementine tampons are made of 100% organic cotton.

Clementine tampons do not contain synthetic fibers, chemical additives, fragrance, dyes, chlorine bleach, GMOs, pesticides, toxins, latex, or formaldehyde.

Wrapper: BPA-free recycled plastic.

Why don’t you sell tampons with plastic applicator?

It’s possible to find in the market organic cotton tampons with BPA free plastic applicator, but plastic is plastic and we Take Good care of you and Mother Nature.

Why don’t you have tampons with cardboard applicator?

That’s a really good idea and we are working on it!

Can I flush Clementine tampons?

No! Even though they are 100% biodegradable we do not recommend flushing them as they can block the system.

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