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SUBSCRIPTION MANAGEMENT

If I sign up for a subscription, will it renew automatically?

Yes, your subscription will renew automatically every 21 to 30 days, depending on the frequency you selected during your initial purchase. If you want to modify, skip, or cancel your subscription, log into your account and make the necessary changes.

How can I cancel or change my order?

Login into your account and simply cancel your order my editing the settings.Make sure you cancel by 23h59 the day before your renewal date to ensure the order does not process.

Will I be charged for canceling my subscription?

No! You can cancel your subscription free of charge. Be sure to cancel before 23h59 on the day before your next renewal date to avoid being charged for your upcoming order.

Can I try a sample of Clementine products?

We don't send out free samples of any of our products at this time. The best way to try our subscription products is to place an order at weareclementine.com.

Can I place a one-time order for tampons, pads, or liners?

Yes you can!

I ordered too much product for my cycle, how do I change it?

Login into your account and simply change your order my editing the settings.Make sure you make the changes  by 23h59 the day before your renewal date to ensure the order has the new quantities that fit your needs.

I don’t have enough product for my cycle, how can I increase quantities?

Login into your account and simply change your order my editing the settings.Make sure you make the changes  by 23h59 the day before your renewal date to ensure the order has the new quantities that fit your needs.

Can I purchase a subscription as a gift for someone else?

What a wonderful idea! Yes you can, but there are some limitations – we cannot currently include gift cards in our subscriptions and you will need to register the subscription using the recipient’s email address and contact details. Please note that the subscriptions are rolling, which means they continue until they are cancelled.

I forgot to update my address before my order shipped. What do I do?

Don’t worry, we can still get your Clementine products to you. Just email info@weareclementine.com your new address and we'll get you sorted out.

 

 

 

 

 

 

SHIPPING:

How Long Does Shipping Take?

We always work to get your box to you as soon as possible, so after assembling your order with love, will send it through one of our shipping partners. Please view the timings for your location below:

Mainland Europe

Arrives in 5-8 business days

Mainland UK

Arrives in 5-8 business days

Ireland

Arrives in 5-8 business days

USA

Arrives in 3-4 weeks once shipped


NOTICE: Due to the COVID-19 pandemic, shipping delays can occur. While we try out best to avoid this, please allow between 5-21 working days. 

How Much Does Shipping Cost? 

Mainland Europe

3,20€

Mainland UK & Ireland

£2.85

USA

$12.10


My Order Hasn’t Arrived, What Do I Do?

Although this is very rare, we know it can happen and we’ve got our expert Customer Service team on hand to help.

Please send an email with your order number to: info@weareclementine.com and we’ll get back to you.

Our Sustainable Shipping Misson:

We work with delivery partners who are committed to finding the most sustainable options available and have green emissions policies in place to ensure we’re not harming the environment in getting your products to your door.

 

 

 

 

 

 





PRODUCTS:

What are the ingredients in Clementine pads and panty liners?

Clementine ultra thin pads with wings and panty liners are made of corn starch and bamboo fiber, with natural antibacterial and breathability properties. The core is made of wood pulp, more absorbent when compared with a cotton pad.

Our pads are 95% biodegradable. To ensure performance we need to include a polymer layer in the middle. We don’t like it, and we know that this solution is still not perfect but it’s the most biodegradable we could find! In the meantime we'll continue to search with our partners to develop a better and more green alternative.

Our non-applicator tampons and cardboard applicator tampons are 100% certified organic cotton. 

What are Clementine pads and pantyliners wrapped in?

Our wrappers are 100% plastic free, they are made of biodegradable and compostable corn starch film.

What ingredients are Clementine tampons made with?

Clementine tampons are made of 100% certified organic cotton.

Clementine tampons do not contain synthetic fibers, chemical additives, fragrance, dyes, chlorine bleach, GMOs, pesticides, toxins, latex, or formaldehyde.

Wrapper: Paper

Why don’t you sell tampons with plastic applicator?

It’s possible to find in the market organic cotton tampons with BPA free plastic applicator, but plastic is plastic and we Take Good care of you and Mother Nature.

Can I flush Clementine tampons?

No! Even though they are 100% biodegradable we do not recommend flushing them as they can block the system.

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