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Frequently Asked Questions

Subscription Management

Yes, your subscription will renew automatically every 21 to 30 days, depending on the frequency you selected during your initial purchase. If you want to modify, skip, or cancel your subscription, log into your account and make the necessary changes.

Login into your account and simply cancel your order my editing the settings. Make sure you cancel by 23h59 the day before your renewal date to ensure the order does not process.

No! You can cancel your subscription free of charge. Be sure to cancel before 23h59 on the day before your next renewal date to avoid being charged for your upcoming order.

Yes, you can! You can choose to place a one time order or subscribe-to-save when you purchase our products.

We don't send out free samples of any of our products at this time. The best way to try our subscription products is to place an order.

Login into your account and simply change your order my editing the settings. Make sure you make the changes by 23h59 the day before your renewal date to ensure the order has the new quantities that fit your needs.

Login into your account and simply change your order my editing the settings. Make sure you make the changes by 23h59 the day before your renewal date to ensure the order has the new quantities that fit your needs.

What a wonderful idea! Yes you can, but there are some limitations – we cannot currently include gift cards in our subscriptions and you will need to register the subscription using the recipient’s email address and contact details. Please note that the subscriptions are rolling, which means they continue until they are cancelled.

Don’t worry, we can still get your Clementine products to you. Just email info@weareclementine.com your new address and we'll get you sorted out.

Shipping

We always work to get your box to you as soon as possible, so after assembling your order with love, will send it through one of our shipping partners. Please view the timings for your location below:

- Mainland Europe – arrives in 5-8 business days

- Mainland UK – arrives in 5-8 business days

- Ireland – arrives in 5-8 business days

- USA – arrives in 3-4 weeks once shipped

NOTICE: Due to the COVID-19 pandemic, shipping delays can occur. While we try out best to avoid this, please allow between 5-21 working days. 

- Mainland Europe3,20€

- Mainland UK& Ireland£2.85

- USA$12.10

Although this is very rare, we know it can happen and we’ve got our expert Customer Service team on hand to help.

Please send an email with your order number to: info@weareclementine.com and we’ll get back to you.

We work with delivery partners who are committed to finding the most sustainable options available and have green emissions policies in place to ensure we’re not harming the environment in getting your products to your door.

Products

Clementine ultra thin pads with wings and panty liners are made of corn starch and bamboo fiber, with natural antibacterial and breathability properties. The core is made of wood pulp, more absorbent when compared with a cotton pad.

Our pads are 95% biodegradable. To ensure performance we need to include a polymer layer in the middle. We don’t like it, and we know that this solution is still not perfect but it’s the most biodegradable we could find! In the meantime we'll continue to search with our partners to develop a better and more green alternative.

Our wrappers are 100% plastic free, they are made of biodegradable and compostable corn starch film.

Clementine tampons are made of 100% certified organic cotton.

Clementine tampons do not contain synthetic fibers, chemical additives, fragrance, dyes, chlorine bleach, GMOs, pesticides, toxins, latex, or formaldehyde.

Our wrappers are 100% paper.

It’s possible to find in the market organic cotton tampons with BPA-free plastic applicator, but plastic is plastic and we take good care of you and Mother Nature.

Our organic cotton tampons have a cardboard applicator - NO PLASTIC!

No! Even though they are 100% biodegradable we do not recommend flushing them as they can block the system.

No, there are no limits! At Clementine, we know that every period is different – you can fully customize your mix of tampons, pads and panty liners to fit your flow, and add how many items you wish.

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